About Liora
Liora was not created as a traditional support agency.
We saw too many founders outsourcing tasks without actually gaining peace of mind.
Support was handled, but ownership was missing. Problems were solved, but only after they escalated.
Our belief is simple:
operations should support growth — not slow it down.
That’s why Liora exists to take full ownership of the operational backbone of fast-growing brands.
Not just executing tasks, but managing outcomes.
What We Do
Liora works as an operational partner for e-commerce brands that are scaling. We design a setup tailored to each store’s goals and growth stage, and then take full responsibility for running it day to day.
Customer support across email and social channels
We manage all customer communication across email and social channels, ensuring fast, on-brand support as your business scales.
Dispute and chargeback management
We handle disputes and chargebacks end-to-end to protect your revenue, payment accounts, and risk profile.
Order and supplier follow-up
We monitor fulfilment and supplier communication to prevent delays, resolve issues early, and keep operations running smoothly.
Performance monitoring, reporting, and insights
We turn operational data into clear insights and actionable advice to support smarter decisions and sustainable growth.
How We Work
Every collaboration starts with clarity.
Before taking over operations, we design a custom operational setup aligned with your brand and objectives. This includes store-specific policies, response templates, and SOPs that define how your backend should run in practice.
Once that foundation is in place, we take ownership.
We manage operations proactively, monitor daily activity, and resolve issues before they turn into noise. Founders stay informed, but no longer need to manage inboxes, suppliers, or escalations themselves.
Our goal is simple:
to create structure, calm, and consistency — even as volume grows.