Ownership, Not Support

Growth brings complexity.
More orders, more customers, more moving parts.

At Liora, we believe operations should never add to that complexity.
They should create structure, protect your brand, and quietly support your growth in the background.

That’s why we don’t work as a traditional support agency.
We take full ownership of your operational backbone.

What ownership means at Liora

Ownership means we don’t wait for instructions or react only when something goes wrong.
We actively manage your operations, take responsibility for outcomes, and work as an extension of your business.

You stay informed — but you’re no longer involved in daily operational decisions, inboxes, or firefighting.

How we work

1. We design a setup around your goals

Every collaboration starts with clarity.
We take the time to understand your business, growth stage, suppliers, and objectives.

Based on this, we design a custom operational setup tailored to your store.

This includes:

Store-specific policies (returns, refunds, disputes)
On-brand response templates and macros
Clear SOPs and workflows that fit your setup

Nothing is generic. Everything is built to support how your brand needs to scale.

2. We take over the backend

Once the setup is defined, we take full ownership of your operations.

Customer communication, order follow-ups, disputes, and issue handling all run through our systems and processes — without requiring your involvement.

3. We manage proactively

We don’t just respond to incoming tickets or problems.
We monitor activity daily, identify risks early, and resolve issues before they escalate.

Whether it’s a delivery delay, a supplier issue, or a customer concern — it’s handled before it turns into noise for you.

4. We keep you in control

You always have visibility into what’s happening, without needing to manage it yourself.

Through clear communication and reporting, you stay informed while we handle execution and decision-making.

What we take off your plate

Customer Support

We manage all customer communication across email and social channels, ensuring fast, on-brand responses while keeping you out of the inbox.

Disputes & Chargebacks

We handle disputes and chargebacks end-to-end — from communication and evidence collection to follow-ups and monitoring — protecting your revenue and payment accounts.

Order & Supply Chain Follow-up

We actively track orders after purchase and work directly with suppliers to resolve delays, errors, or fulfilment issues before customers start chasing.

Performance Monitoring & Insights

We track operational performance and key metrics to maintain oversight, spot patterns, and support better decisions as your brand grows.

What this gives you as a founder

Less daily stress and fewer interruptions
Confidence that nothing is slipping through the cracks
Faster issue resolution without your involvement
A backend that scales with your growth — not against it

Most importantly, you get the space to focus on strategy, growth, and leadership.

Liora handles your backend like it’s our own business.

Start the Intake